Privacy policy

Introduction

This Privacy Policy describes how https://zaladaa.com and its affiliates (collectively referred to as “we”, “us”, “our”, or “ZALADAA”) collect, use, share, protect, and otherwise process your personal data through our website (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering. We do not offer any products or services outside India, and your personal data will primarily be stored and processed within India. By visiting the Platform, providing your information, or using our services, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product terms, governed by the laws of India. If you do not agree, please do not use the Platform.

Collection of Information

We collect personal data when you use our Platform, services, or otherwise interact with us. This may include, but is not limited to, information provided during registration or use of the Platform such as your name, address, date of birth, phone number, email ID, and proof of identity or address.

With your consent and in accordance with applicable laws, we may also collect sensitive personal data such as bank account details, credit/debit card information, other payment instrument details, or biometric information when required for specific features. You may choose not to provide certain information; however, this may limit access to some services.

We may also collect information relating to your behaviour, preferences, and transactions on the Platform, as well as on third-party partner platforms. When personal data is collected directly by third parties, their privacy policies will govern such collection, and we are not responsible for their practices.

If you receive any communication claiming to be from 9961439667 requesting sensitive information such as passwords or PINs, please do not share such details and report the incident immediately to the appropriate authorities.

Use of Information

We use personal data to:

  • Provide and manage the services you request

  • Process and fulfil orders

  • Improve customer experience

  • Resolve disputes and troubleshoot issues

  • Inform you about offers, products, services, and updates

  • Detect and prevent fraud or illegal activities

  • Enforce our Terms of Use and policies

  • Conduct research, analysis, and surveys

You may opt out of marketing communications where applicable. Denial of certain permissions may affect service availability.

Sharing of Information

We may share your personal data with:

  • Our group companies and affiliates

  • Sellers, service providers, logistics partners, and payment partners

  • Government or law enforcement authorities when required by law

Such sharing is done only to provide services, comply with legal obligations, prevent fraud, or enforce our agreements. We do not control third-party privacy practices and encourage you to review their policies.

Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorised access, loss, or misuse. While we use secure servers and safeguards, data transmission over the internet is not completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

Data Retention and Deletion

You may delete your account through the Platform settings or by contacting us. Account deletion may be delayed in case of pending transactions, disputes, or legal obligations. We retain personal data only as long as necessary or as required by law. Anonymised data may be retained for analytical purposes.

Your Rights

You may access, correct, and update your personal data through the Platform features available to you.

Consent

By using the Platform, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy. You may withdraw consent by contacting the Grievance Officer; however, such withdrawal will not be retrospective and may affect service availability.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified as required under applicable laws. Users are encouraged to review this policy periodically.

Grievance Officer

Name: To be updated
Designation: Grievance Officer
Company Name & Address: ZALADAA
Contact Number: 9961439667
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at zaladaa.llp25@gmail.com or contact us at Site No 677, 1st Floor, 27th Main Road, 13 Cross Road, HSR Layout, Sector 1, Bangalore 560102, second apartment, Bangalore, KA, 560102, IN